HT201 - Person Centered Care, Putting Patients First

Abstract:
Effective counseling practices make a tremendous difference in hearing healthcare. Being able to communicate the benefits of advanced technology in simple language patients can understand is the key element in this process. This course will provide suggestions utilizing principals of person-centered care to communicate clear benefits when making a strong recommendation.

Summary:
With ever evolving complex hearing instrument technologies, hearing care professionals are challenged with how to communicate benefits and value to their patients. It requires balancing information counseling with building trust and acknowledging the patient’s thoughts. Knowing how to clearly explain technical concepts and benefits is a crucial step in moving a patient forward to success with hearing instruments. Being able to convey these benefits quickly and in simple language allows patients to feel confident moving forward with their hearing care professional’s standard of care recommendation.

Brief Summary of Clinical Takeaways:
That participants will recognize the importance of prioritizing the needs of their patients, and developing communication and counseling strategies together with the patient to address their listening needs.

CEUs:
CEUs are not provided for this session.